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Description of Unit
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Must include 3 pictures (Close up/Full Unit/Full Wall).
Description of the Issue
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Proper installation of door units is the key to doors operating properly. To help determine problems, please check over the following list. Operating problems could be caused by doors that are not installed or adjusted properly.
Adjustable strike plate adjusted so weatherstrip compresses?
*
Yes
No
Are corner pads installed where side jamb and sill meet?
*
Yes
No
Is frame square? (Check corners of frame with framing square).
*
Yes
No
Is frame installed plumb? (Use a 6ft level to check).
*
Yes
No
Is sill and subfloor level?
*
Yes
No
Is unit perimeter caulked properly?
*
Yes
No
Has adjustable sill insert been properly adjusted?
*
Yes
No
Has long 2.5in security screw been installed?
*
Yes
No
Items indicating 'No' above are installation problems that need to be fixed.
Woolf Distributing Co. will provide service for one year from date of original invoice on warranted product. Product that is beyond one year from date of purchase will be repaired at a cost to the homeowner at a rate of $150.00 for the first hour of service (1 hour minimum) and additional $15.00 for every 15 minutes following. Payment is due from the homeowner upon completion of work.
By clicking SUBMIT I am confirming that this unit has been inspected for installation errors. I am requesting a service call with the understanding that there will be a $150 service charge if the problem is a result of installation problem.